It is our pleasure to hear

your feedback! Please find answers about our online shop policy below.

 

If you have more questions,

please send messages via E-mails.

About order, return and refund

1. Can I change or cancel my order ? 

As long as your order hasn't been processed yet, we can alter it for you. You should contact our customer service about this via E-mail. Please note your order number in your messages. Please notice that once the order has been delivered, you are only able to go through return process to change the item.

2. How to return items? (damages or wrong sizes)

You can send the item/order back to our headquarters in Bremen within 30 days of receipt. Notice that we only accept returned items without artificial adjustments and also sent with the original labels. Please send along a copy of your invoice and a completely filled out return form. If you would like to receive a different item, you can return the order and place a new order online.

 

  • Returning an online order can be done within 30 days from invoice date 

  • Always fill out the entire return form and send it along 

  • Should you return your an entire order we will reimburse the entire invoice amount, including shipping costs of the original order. (return shipping costs are yours) 

  • When returning part of your order only the returned items will be reimbursed. We will not reimburse the shipping costs of the order. 

  • Returning an order is at your own risk. Make sure to keep the proof of posting. 

Return address

AORTA GmbH

Bergius Str. 87

28357 Bremen

Germany

About delivery

1. How will my order be delivered?

We use DHL as delivery company. Once we have processed your order you will receive a Track and Trace code via email. You can track your parcel here.

2. When will my order arrive?

This depends entirely on the country we are sending your order to. We strive to dispatch your order within a few business days.

Once we have processed your order you will receive a Track and Trace code via email. You can track your parcel here.

You can find the specific delivery date on the track and trace number you will receive once we sent your order.

Delivery time to European countries usually happens within 7-14 days. Delivery time to the United Kingdom can take 3-5 days.  International deliveries may take up to 21 days. You can always track your international parcel using the track and trace code which we send you as soon as we ship the parcel.

3. How much are the shipping costs to Germany, France, Belgium, Austria, Denmark, or Sweden?

Germany

  • Orders up to €49: €4,95

  • Free shipping on orders over €49


Belgium, France, Austrian & Denmark

  • Orders up to €99: €12,50 

  • Free shipping on orders over €99


Sweden & Italy

  • Orders up to €99: €13,50

  • Free shipping on orders over €99

AORTA GmbH

Bergiusstraße 87

28357 Bremen, Germany

TEL: +49(0) 421 6969 6750

INFO

FAQ

Shipping & Returns

 

E-mail:

jahorseshop@gmail.com (Customer service)

Website:  http://www.ja-horse.com/aortagmbh

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